“Erik and I chose to work with Shelley not just because she is affiliated with my Windermere office, but because we felt comfortable with Shelley and like she was a friend. This was our first home purchase and it was not nearly as hard or as scary as everyone says it is, and we think that is because of Shelley and Kallie and their seamless system and organization. They contacted us to see how we were doing but did not hound us with useless emails. They kept the emails to the necessary action items and the phone calls were just friendly checkups on our mental state. We refer everyone we meet to Shelley because we trust her to give everyone the best service and know they will be just as happy as we were. Shelley and Kallie are not just Loan Officers to us – they are friends!”
“ALL 10’s from us! We were extremely HAPPY with the way Shelley Covington not only set up our loan but helped us EVERY step of the way! She was beyond helpful and answered any and all questions we had and even some we didn’t! Shelley worked hard and went above and beyond for me and my family to make our dream come true! We NEVER felt like a “client.” She made us feel like family and we were 100% secure in knowing that she would make this process a smooth one AND SHE DID! I cannot even express the gratitude we have for Shelley. The service from her and her team was just AMAZING! This was the first home purchase for me and I was so scared of the process. I should not have been because again, Shelly left nothing for me to worry about. If you are needing a loan SHE is who you need in your corner. She will be there for you at ANY time and you will feel comfort in knowing she has your back and will get you the BEST loan out there for your family. I 100% recommend Shelly Covington and Penrith if you are in need of a home loan. With Shelley Covington and Penrith it’s always “Welcome to Your New Home!” Thank you Shelley!”
“Looking for a house as first-time home buyers in a competitive market, we had no idea what we were getting ourselves into. We were referred to Shelley, and from the first meeting until the day we got our keys, she was with us every step of the way. Shelley quickly answered all of our questions, however big or small, and was available at the drop of a hat for all of our questions. We had such a great experience, we even recommended her to our friends, who promptly purchased a house near us! Home buying isn’t the smoothest process in the world, but with Shelley, it was pretty close to it, and we can’t thank her enough!”
“I can say, without exaggeration, we have never been better served in a financial transaction. Thank you Shelley!”
“Shelley is a pleasure to work with! As first time home buyers the process seemed intimidating, but Shelley quickly put that feeling to rest. She was extremely knowledgeable and available to answer all of our questions. Shelley made every step clear and easy, from applying for a home loan to finalizing a purchase. We were lucky to have Shelley on our team and would gladly recommend her to anyone looking to start the home loan process!”
“Seriously, Shelley and Kallie are the best!!! They made buying my first home a great experience. They were timely, friendly and explained all the intricacies of the loan process.”
“Everyone was so helpful, courteous and friendly. So grateful for everything they did and helped us with the entire process. At the same time I was working with Penrith to purchase our new home(s), I was also dealing with a different group of people to sell my house in Auburn. Shelley and Kallie showed their dedication, knowledge and commitment is far above and beyond the skills I had to deal with the other company worked on the Auburn house sale. I would recommend Shelley to anyone who needs the service she offers. Buying and/selling a home can be a potentially stressful process. Our experience with Shelley was stress free because we were kept informed every step of the way in a respectful, pleasant and intelligent manner. “
“Shelley is a great partner when buying a home. She’s knowledgeable, friendly, and responsive. She regularly demonstrated a high sense of urgency, which is very comforting when you’re a buyer and YOU have a high sense of urgency. I always felt valued, heard, and respected…like having my own personal team rooting (and working) for me.
Shelley and Kallie are great people and make a great team. I first connected with them in 2018, and although I didn’t find a home to purchase until 2019, the high level of customer service over this long period of time remained. When I suddenly made an offer on a house in May, and despite not hearing from me for 6-8 months, they jumped in (on a weekend!) and got the process started. Always friendly, always responsive, always knowledgeable and helpful. I couldn’t have asked for a better team. Shelley even put me in contact with someone who could provide guidance on a related issue. So helpful!”
“This was a seamless experience for me from start to finish and both Shelley and Kallie were extremely responsive and patient with me. As a first-time home buyer, they made the process enjoyable for me and as simple as possible. Would definitely recommend them!”
Shelley was great. She was very informative and very responsive. Really appreciated the support throughout the process.